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Using Cost of Quality to Improve Business Results Susanne Donovan

Using Cost of Quality to Improve Business Results

Susanne Donovan

Published April 27th 2011
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Kindle Edition
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 About the Book 

This case study describes how CRC Industries uses cost of quality as a key measure for improving business results.Since centering improvement efforts on cost of quality, the company has reduced failure dollars as a percentage of sales and savedMoreThis case study describes how CRC Industries uses cost of quality as a key measure for improving business results.Since centering improvement efforts on cost of quality, the company has reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars.Cost of quality can also be linked to other improvements at CRC Industries, including shipping error reductions, customer service order entry error reductions, productivity increases, hazardous waste reduction, and profitability.